Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@garagesaints.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@garagesaints.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
We stand by the quality and craftsmanship of our products. We're committed to providing you with the best experience possible. That's why we offer you our Triple Guarantee:
Quality Assurance: We take pride in the quality of our products. If you receive an item that's damaged or doesn't meet your expectations, simply contact our customer support team within 30 days of receiving your order, and we'll make it right.
Price Match Guarantee: We're confident that our prices are competitive. If you find the same product at a lower price from another reputable retailer, let us know, and we'll match that price. Shop with confidence, knowing you're getting the best deal.
Satisfaction Guarantee: Your satisfaction is our top priority. If, for any reason, you're not completely satisfied with your purchase, you can return it within 60 days for a full refund. No questions asked.
We want your experience with GarageSaints to be exceptional, from browsing our selection to receiving your order. If you have any questions or concerns, our friendly and knowledgeable customer support team is here to assist you.
Thank you for choosing GarageSaints.com for your premium retail needs.
Feel free to customize this guarantee statement to align with your specific policies and customer service standards. Providing a clear and comprehensive guarantee can help instill trust and confidence in potential customers and encourage them to make a purchase.
